Hidile’s Use of Hidesc – A Comprehensive Case Study

Introduction

Hidile, a Kerala-based software development company, was struggling to manage multiple projects and teams in an agile discipline with traceability and productivity. The organization wished to enhance sprint execution, contextual time tracking, and collaboration between teams. In a solution to these issues, Hidile rolled out Hidesc, a flexible workflow automation and productivity platform. It tailored Hidesc with robust capabilities including:

This case study describes how Hidile used these capabilities to simplify hybrid team collaboration, increase accountability, and speed up delivery.

Background and Challenges

Before Hidesc, Hidile used multiple disconnected tools for project tracking, time logging, and communication. The main issues included:

As Hidile adopted a hybrid work model, these problems magnified — managers struggled to monitor progress, developers lost context switching between tools, and accountability suffered. Hidesc was chosen to bring all operations into a single intelligent workspace.

Agile Sprint Planning and Timeboxing

Hidesc's Sprint management allowed Hidile to adopt agile methodology effectively. Each project was divided into short, iterative sprints, with defined objectives and measurable results. Using Hidesc's Kanban board and calendar view, teams could plan, prioritize, and timebox work efficiently.

Each sprint clearly displayed task owners, deadlines, and dependencies. Unfinished items automatically rolled over to the next sprint, maintaining flow continuity. The timeboxing feature ensured every task had a bounded duration. Developers could visually allocate hours on the sprint calendar, ensuring balanced workloads and preventing over-commitment.

Through this structure:

Sprint reports, generated at the end of each cycle, highlighted velocity and blockers, helping teams improve subsequent planning.

Integrated Time Tracking and Contextual Reporting

Hidesc's built-in time tracker transformed Hidile's accuracy and accountability. Developers could start, pause, and stop timers within each task. This ensured real-time tracking without switching between apps.

During active sessions, team members added contextual notes in chat ("debugging API error", "fixing merge conflict") to describe what was done during that span. This feature created transparent, self-documenting logs.

Hidesc also issued reminders for idle timers. If a user forgot to stop time, the entry was flagged with a custom "Forgot-to-Stop" label. Managers later reviewed and adjusted such entries for accuracy.

The platform's Time History Reports presented:

These reports became part of Hidile's weekly reviews. The contextual chat notes helped explain variances — e.g., why a 3-hour task became 5 hours ("debugging environment issue"). This transparency fostered trust and improved project estimates over time.

Code Repository Integration and Traceability

Hidesc connected seamlessly with Hidile's Git repository, linking every commit and pull request to its corresponding task. Whenever a developer mentioned a task ID in a commit message, Hidesc automatically:

This end-to-end traceability gave management a clear line of sight from business requirement → development → deployment. It also enabled quick audits: for any issue, managers could see what task generated the code and who approved it.

QA teams benefited too — they reviewed code and test results directly from linked Hidesc tasks. This eliminated manual tracking sheets and ensured accountability for every commit.

Custom Task Templates and Workflow Automation

To accommodate varied work types, Hidile designed multiple custom templates in Hidesc. These standardized processes while staying flexible across departments.

Approval and Verification Workflows

Hidile implemented multi-level approvals to maintain quality. For development tasks, once a developer marked a task as complete, it automatically moved to "For Verification." A senior developer or project manager then reviewed it. Only upon approval did Hidesc mark it "Done."

Similarly, for CRM leads marked "Won," managers had to verify that all follow-ups and documentation were completed before finalizing. This ensured consistent standards across departments.

Collaboration through Group Tasks and Chat

Hidesc's group tasking allowed multiple team members to collaborate on complex deliverables under one umbrella. Large tasks were broken into subtasks (e.g., UI, backend, testing). As sub-tasks closed, the parent task automatically reflected overall progress.

The integrated 1:1 and group chats made collaboration fluid. Developers, designers, and testers could communicate instantly, tag colleagues with @mentions, and share screenshots or links — all tied to specific tasks. Each project had its own group chat channel, while individuals used direct chats for quick questions. Conversations could even be converted into tasks with one click — ensuring no idea or action item was lost.

Hidesc's chat system became the central communication hub, replacing fragmented Slack threads and emails. Managers and clients both had transparency into discussions, reducing miscommunication and enhancing responsiveness.

Role-Based Access Control and Privacy Management

Security and privacy were critical for Hidile, especially with client-specific projects. Hidesc's role-based permission matrix solved this elegantly. Roles like Admin, Manager, Developer, QA, Sales, and Client (Guest) were assigned specific access levels — from "View Only" to "Full Control."

Key configurations included:

Hidesc also provided field-level restrictions. For example, "Estimated Budget" or "Lead Confidence" fields were visible only to managers. This allowed Hidile to maintain confidentiality even within shared workspaces.

Audit trails logged every permission change and action. During internal audits, this transparency simplified compliance and accountability.

Calendar, Timeboxing, and Scheduling

Hidesc's calendar integration was instrumental in daily planning. Teams used it to visualize tasks by due date, ensuring balanced distribution. Managers used timeboxing — allocating exact time slots for high-priority tasks — to reduce context switching. Daily plans appeared as color-coded blocks, visible to both team members and leads.

Recurring tasks like weekly code reviews or client follow-ups were automated to appear on the calendar each cycle. This eliminated scheduling chaos and improved day-to-day discipline.

Custom Dashboards and Analytics

Each team created personalized dashboards summarizing metrics relevant to their roles:

Dashboards updated in real time, pulling live data from time logs, approvals, and CRM pipelines. These dashboards empowered every team to self-monitor and continuously improve. For example, by analyzing dashboards, Hidile noticed that backend tasks consistently overran estimates — leading to more realistic planning and resource allocation in future sprints.

Labels and Data Organization

Hidile used labels extensively for better reporting and filtering. Labels like:

This labeling made reports dynamic. Managers could instantly filter by label to see hours by work category or detect patterns (e.g., frequent "Forgot-to-Stop" cases).

Time History Reports and Analytics

Hidesc's Time History module gave managers detailed visibility into performance and workload. It displayed:

These analytics enabled fair performance evaluations and better forecasting. Developers could see their own time trends and self-correct inefficiencies.

CRM Workflow Integration

Hidesc doubled as a lightweight CRM system. Using custom templates and the sidebar pipeline, Hidile tracked clients from first contact to closure. Each stage (New Lead → Demo → Proposal → Won/Lost) triggered automated reminders. Files like proposals and invoices were stored within the same task, ensuring the sales and development teams always had aligned information.

Group tasks allowed both sales reps and managers to collaborate on each lead. The integrated chat kept communication continuous — for instance, a developer could be looped in directly to answer client technical queries.

Key Business Outcomes

After six months of using Hidesc, Hidile reported tangible improvements:

The result was a more structured, data-driven, and collaborative organization capable of handling more projects with the same resources.