Kangaroo Care – Streamlining Hybrid Care Operations with Hidesc
As a leading NDIS disability support provider, Kangaroo Care adopted Hidesc to manage hybrid healthcare operations. With recurring task automation, client-note reporting, and collaborative documentation, the organization achieved smoother communication, consistency in care routines, and faster task execution.
Kangaroo care - Company overview
As a NDIS Disability Support Provider, kangaroocare helps you by coordinating or providing the services you would need to live the life of your choosing. Kangaroo care begins by helping navigate the complex process of obtaining NDIS funding and continuing to support afterwards by planning, coordinating, and/or delivering your services. We are renowned for our rapid turnaround and approval times for referrals. Please reach out to us for help with your SIL, Core Support, and Support Coordination Referrals.
Key Solutions & Features
1. Monthly Daily tasks using template each day is considered a daily task automatically each month daily tasks are created
Automated daily task creation ensures consistent care routines and prevents missed tasks through pre-built templates that repeat monthly.
2. Client note report by department against each patients on date wise which gives a broader table content of comments on each day for the client by the department persons so through this table a compressive data can be viewed using a big screen on the current updates on clients
Comprehensive date-wise client note reports organized by department provide visibility into daily client updates. Department personnel can view a consolidated table of comments for each client, enabling big-screen dashboards for real-time updates.
3. Total work hours to estimated hours graph which gives details of the amount of extra work done on a particular task
Visual graphs comparing total work hours against estimated hours reveal the amount of extra work performed on specific tasks, enabling accurate resource forecasting and allocation.
4. Request option which users can report a complaint or request to the reporting users in case of kangaroo care as a medical firm the users need to request files or details to the reporting users
Centralized request system allows users to report complaints or request files and details from reporting users, streamlining internal communication in healthcare operations.
5. Pre designed task templates to execute client specific set of continuous data which each user can start in a few seconds without creating from start
Pre-designed, customizable task templates enable users to execute client-specific workflows in seconds without starting from scratch, dramatically reducing setup time.
6. Recurring task on monthly basis on each invoices for clients on recurring payments
Automated recurring monthly tasks handle invoices and payments for clients on recurring support plans, eliminating manual billing work.
7. A group of tasks on each document preparation for patients are creating as a medical field its important to synchronise and make documentation clear so multi users interact each other on single chat to achieve the required documentation on time
Multi-user collaborative task groups for document preparation enable healthcare professionals to work together on a single chat, ensuring synchronized and timely documentation delivery.
Madre OKR
Extra points
1. Madre needed a simple solution that only their needed features only should be seen all other features should be hide. Hidesc is such an customizable application which can act as a customized requirement as per the business need.
2. Madre need a second verification on each task done by user so we have designed highly customized approval workflow system which specifically fulfill their requirements.
3. They need to digitalize the organization so they need the application to be whitelabelled to the organization name.
Confusions
Resource Forecasting
Planning for upcoming projects was challenging without data-driven tools. Madre needed to predict manpower supply and demand more accurately – for example, forecasting how many welders or electricians are required next quarter – to avoid understaffing or idle capacity. Without predictive analytics, resource allocation was reactive rather than strategic.
Data-Driven Insights (AI-Powered)
To address resource forecasting, the platform included AI-powered analytics that analyzed task data, project timelines, and past performance. The AI could highlight trends or anomalies – for instance, predicting if a project phase might face a labor shortfall based on current pace, or suggesting reallocation of staff to meet an objective. These insights helped humanize the software by providing managers with decision support, not just raw data. With better information at hand, decision-making became more proactive and evidence-based. (Companies that measure and track OKRs effectively have seen up to 15% higher annual revenue growth, underscoring the power of data-driven strategy.)
Hidile - Company Overview
With over 9 years of experience, Hidile specializes in tailor-made enterprise solutions for businesses, propelling them to success with dynamic digital engineering and cutting-edge technology. Committed to innovation, we create productivity tools and solutions that result in a minimum 20% increase in efficiency. Through partnerships with clients, we empower businesses with client-centric approaches for lasting global impact.
1. Sprint option in project was helpful in executing agile methodology in development
2. On each start and pause time was recorded and our developers input their work in chat so we were able to understand the context and time taken to do a work
3. On each time span of work there was an option to link to the repository so we can go through code for a better understanding of the work.
4. Time history report which gives the hours of work done in each day and summed amount of hours the particular date span gives the amount of time an employee worked.
5. Because it was a customized task using task templates both the management and development can design their task as per the requirement.
6. Extensive role management we were able to control the data flow and privacy of the company.
7. Using calendar framework we were able to use timeboxing our days work
8. Custom dashboard management helped each team to show their own team effort in the dashboard.
9. In developing a feature there were multiple sub works which different developers has previous experience on doing that by group task we were able to collaborate and discuss using task template to complete the feature
10. Using a daily time log report on expand shows work and time on each day which we get a consolidated work on each employee on a particular date span.
11. Using labels we were able to identify the mode of work weather its app, web or backend also we label the task to identify the forgot to stop tasks.
12. Using approval we can verify or repeat the completed task by the employee verification by the reporting user.
13. Using custom status and template we created a workflow on CRM which keeps on explicitly on the sidebar for easy access.
14. Using chat our developers were able to connect one to one or created groups on each project for better communication.
15. In remote works were able to make controlled using hidesc time tracking.